Your privacy matters to us. Learn how we collect, use, and protect your personal information on the Counselling Support platform.
This Privacy Policy describes how Counselling Support ("we", "our", "us") collects, uses, stores, and protects your personal information when you access or use our website and mobile application (collectively, the "Platform"). We are committed to safeguarding your privacy and ensuring transparency in how your personal data is handled.
This Privacy Policy applies to all users who access or use the Platform. By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Platform.
Users may authenticate using password-based login or One-Time Passwords (OTP) sent via SMS or WhatsApp. Passwords are stored in encrypted or hashed form. OTPs are time-bound and used solely for verification purposes.
Payments are processed through secure third-party payment gateways such as Razorpay. We do not store or process any debit card, credit card, UPI, or banking information on our servers. All payment-related data is handled directly by the payment gateway in accordance with their privacy and security policies.
We do not sell or rent your personal information. Data may be shared only with:
All third parties are required to maintain appropriate data protection standards.
We implement industry-standard security measures including SSL encryption, secure servers, and access control mechanisms. However, no method of transmission over the internet is completely secure.
You have the right to access, update, or request deletion of your personal data, and to withdraw consent for data processing, subject to applicable legal obligations.
Personal data is retained only for as long as necessary to provide services or as required under applicable laws. Upon request, data will be deleted unless retention is legally mandated.
Users may opt out of promotional communications at any time using the unsubscribe option or by contacting our support team.
The Platform is not intended for individuals under 18 years of age without parental or guardian consent. We do not knowingly collect personal data from minors.
We may update this Privacy Policy periodically. Continued use of the Platform after changes constitutes acceptance of the updated policy.
If you have any questions or concerns regarding this Privacy Policy, please reach out: